How Does Your Client Communicate?

Do you prefer text messaging to e-mail?  More specifically, which does your client prefer?

My observation is that most of us automatically send the type of communication we prefer to receive.  But it’s probably not a good idea to send text messages to clients who resent paying extra on their phone bill to receive them.  It’s also probably not so good to send e-mail to clients who don’t really use e-mail and who would prefer an old-fashioned telephone or face-to-face conversation.

There are many different communication channels these days and most of us have our favorites.  The same is true for your clients.   So when you first meet a new client and you’re getting their contact information, ask them how they prefer to communicate and honor their preferences.


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s